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20 september 2018 DeFabrique, Utrecht


Bjorn Serving


Through out my career I have been involved in a wide range of assignments with focus on Operational Excellence. But as the world around us changed, I began to shift my focus.

Now I’m at a point to realise that Operational Excellence is the fundament for any business, but only Leadership and being adaptive to change is really leading companies into a sustainable future.

I strongly believe in: not the process itself but the people first. Not the rules, but the creativity must flourish. Business is not about creating money but creating meaningful value, both for the customers, society and for all employees.

– 25+ years operational excellence & leadership

– Capturing problems and turning these into solutions
– Execution power to make it happen

– Family & friends
– Challenges

– Persistent, social, energetic, high morals, integer